The doctors and nurses are available for consultation during their clinic hours, morning, afternoon and early evening. These vary from time to time. All surgery times are by appointment.
If you think the matter will take longer than usual (e.g. insurance medical, coil fitting) please inform the receptionist when booking your appointment.
Pharmacy First
The new Pharmacy First Service will enable community pharmacists to complete episodes of care for patients without the need for the patient to visit their general practice. They can help with the following issues:
| Clinical pathway | Age range |
|---|---|
| Acute Otitis Media (Ear pain) | 1 to 17 years |
| Impetigo (Skin infection) | 1 year and over |
| Infected insect bites | 1 year and over |
| Shingles | 18 years and over |
| Sinusitis | 12 years and over |
| Sore throat | 5 years and over |
| Uncomplicated urinary tract infections | Women 16-64 years |
If you have any of the above symptoms, you can visit your local pharmacy, who will be able to see you the same day and advise on the best course of action.
Urgent appointments
If you feel you need to be seen on the day about a medical concern, we will make every effort to make sure you are seen.
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times use the ‘Get help for any health problem’ below or phone us on 0208 644 5187.
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
You can request a routine appointment in advance during opening times.
We will respond to requests within 2 working days.
Alternatively, you can contact us on 0208 644 5187.
Nurse appointments can be booked ahead up to six weeks.
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Telephone advice
If you require advice, but do not feel that you need to see a doctor or nurse, you may phone to speak to a doctor or ask for a call back. If you would like to speak to a named doctor, your enquiry may not be dealt with on the same day.
Your appointment
However you choose to contact us, we may offer you a consultation:
- Via phone
- Face to face at the surgery
- Via Anima
Interpreter Service
Stonecot Surgery uses DA Languages. This service covers cover more than 500 languages, including BSL and other non-spoken languages.
Please let us know if you need an interpreter for either face to face, or telephone appointments.
Cancelling or changing an appointment
To cancel your appointment:
- Use your NHS account (through the NHS website or NHS App)
- Use your Anima account
- Phone us on 0208 644 5187 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- If you need an interpreter
- If you have any other access or communication needs
Home visits
If you are housebound or too ill to come to the surgery and require a home visit, please contact the surgery if possible before 10:30am as this helps the doctor to plan their rounds.
If possible please attend the surgery, as we have better facilities for examination and treatment. The decision as to the need for a home visit rests with the doctor.
Related information
Keeping your online health and social care records safe and secure (PDF)