Freedom Of Information

The Freedom of Information Act 2000, recognises that members of the public have the right to know how public services are organised and run, how much they cost, and how decisions are made. This practice fully complies with this Act.

Class 1 – Who We Are And What We Do

How This Information Can Be Obtained:

Cost: No Cost

Class 2 – What We Spend And How We Spend It

How This Information Can Be Obtained:

Not available

Cost: N/A

Class 3 – What Our Priorities Are And How We Are Doing

  • Improved patient access by offering additional appointments
    every weekday evening.
  • New telephone system installed to improve access for patients.
  • Upgrade of premises including automated entrance doors, entry
    intercom, enhanced security lighting to front and back of
    surgery, air conditioning in patient areas.
  • Emergency/on the day appointments available in the afternoon
    and evenings every week day.

Class 4 – How We Make Decisions

  • Fortnightly Practice Meetings with all relevant practice staff.

How This Information Can Be Obtained:

  • Write to Practice Manager to request further information.

Class 5 – Our Policies And Procedures

How This Information Can Be Obtained:

All policies are available on request at Practice:

  • Policies and procedures about the employment of staff.
  • Internal instructions to staff and policies relating to the delivery of services.
  • Equality and diversity policy.
  • Health and safety policy.
  • Complaints procedures (including those covering requests for information and operating the publication scheme).
  • Records management policies (records retention, destruction and archive).
  • Data protection policies.
  • Policies and procedures for handling requests for information.
  • Patients’ charter.

Cost: £5 per request

Class 6 – Lists And Registers

Not Applicable

Class 7 – The Services We Offer

How This Information Can Be Obtained:

Cost: No cost