Stonecot Surgery, Sutton, Surrey SM3 9EY. Phone 0208 644 5187.
115 Epsom Road, Sutton, Surrey SM3 9EY
Tel: 0208 644 5187
Out of Hours: NHS 111

Practice

Practice Leaflet

Download a copy of our practice leaflet.

Care Quality Commission

Stonecot Surgery have been rated 'Good' by the Care Quality Commission

Carers

We are aware of the needs of carers. Please inform reception if you look after an ill, disabled or older person on an informal and voluntary basis.

Change of Details

Please advise us immediately of any change of name, address or telephone number. It is very important that we have up-to-date information. In an emergency this could be vital.

Chaperones

If you would prefer to have a chaperone present during an intimate examination please tell the Doctor/Nurse. You can either bring a friend or we will ask a member of the staff (male or female as appropriate) to be present.

Disabled People

The surgery has a ramp, lift, toilet facilities and automatic doors for disabled people. The reception desk is fitted with an Induction Loop for the benefit of hearing aid users. We have one parking space for a car with a blue badge and there is a second space on the road outside within specified hours.

Hard of Hearing

Portable Induction Loop available to take into consultations, please ask at reception. The reception desk is also fitted with an Induction Loop for the benefit of hearing aid users.

Interpreting Service

We are able to access interpreters for those patients whose first language is not English. We will need advance notice to arrange this.

Parking

Please note parking is for Doctors and Staff only, there is one disabled bay for patients. Parking is available in side roads nearby.

Surgery Policy

No discrimination will be made with regard to race, gender, social class, age, religion, sexual orientation, appearance or on the grounds of disability or medical condition.

Teaching

We have a commitment to training the doctors of the future. We are a university linked training practice and medical students from St George’s Hospital Medical School may be present during some consultations. They are bound by the same rules of confidentiality and ethical behaviour as qualified doctors. At times there may also be student nurses in attendance with the Practice Nurses, Health Visitors and District Nurses. You have the right to refuse to have students present during your consultation if you wish.

Physician Assistants and Nurse Practitioners are also trained at this practice.

Test Results

These are usually available one week after the test was done. Please telephone 020 8644 5187 after 2.30pm Monday – Friday.

Zero Tolerance

Verbal Abuse and/or violence in the surgery will not be tolerated. The police will be called if necessary.

Privacy Notice

View our Privacy Notice

View our Childrens Privacy Notice

Patient Confidentiality & Medical Records

Access to any information about you, your family and your medical conditions is treated in absolute confidence by the doctors and staff, some of whom will be non-clinical. 

Results of blood tests, x-rays, and to other information will only be given to the patient, or to the parents/guardians of children.

The information that is held on our computer system is in accordance with the Data Protection Act 1998. Under this Act you are able to access your records. Please contact the Practice Manager for further information.

Freedom of Information

The Freedom of Information Act 2000, recognises that members of the public have the right to know how public services are organised and run, how much they cost, and how decisions are made. This practice fully complies with this Act.

To download a copy of our Freedom of Information Publication Scheme click here.

Clinical Commissioning Group

The practice is part of the Merton Clinical Commissioning Group (CCG).

The address of the CCG is 120 The Broadway, Wimbledon, SW19 Tel: 020 8812 7600.

Visit their website: www.mertonccg.nhs.uk

Comments, Suggestons or Complaints

We want to provide the best possible service to our patients. If something happens that concerns you while at the surgery, please discuss it with the Practice Manager. We operate a practice complaints procedure as part of the NHS system for dealing with complaints. Our complaints system meets national criteria. A copy of the practice complaints procedure is available from reception.

Fair Processing Notice

Our GP practice keeps records about your health and the care you receive. They may include:

  • basic details about you, such as address and next of kin;
  • contacts we have had with you, such as GP appointments and clinic visits;
  • reports about your health and any treatment or care you need;
  • details and records about the treatment and care you receive;
  • results of investigations, such as X-rays and laboratory tests;
  • relevant information from other health professionals, relatives or carers.

To ensure you receive the best possible care, we may contact you to invite you to participate in health improvement programmes, for example the NHS Health Check, a cardiovascular disease prevention programme for people aged 40-74 not previously diagnosed with cardiovascular disease.

We may invite you for an appointment using a data processor who works entirely under our direction. Nobody outside the healthcare team in the practice will see confidential information about you during the invitation process.

We maintain our legal duty of confidentiality to you at all times. We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to third parties without your permission unless there are exceptional circumstances, such as when the health or safety of others is at risk or where the law requires information to be passed on.

You have a right under the Data Protection Act 1998 to find out what information we hold about you. This is known as ‘the right of subject access’. If you would like to make a subject access request, please do so in writing to the practice manager. If you would like to know more about how we use your information, or if you do not want us to use your information in this way, please contact the practice manager, Vanessa Dias.

Connecting your care

View the connecting your care Privacy Notice.

GP's average earnings

The average pay for GP's working in Stonecot Surgery in the last financial year was £96,816 before tax and National Insurance. This is for; 2 full time GP's and 4 part time GP's who worked in the Practice for more than six months.

NHS England require that the net earnings of doctors engaged in the practice is publicised by 31st March 2019 at the latest. However, it should be noted that the prescribed method of calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the Practice and should not be used for any judgement about GP earnings. nor to make any comparisons with other practices.